The Small Print

aka Terms & Conditions

 

Ordering online

Various payment options are available to you at checkout using Shopify's secure systems.

Complaints

Of course we hope you to be completely happy with your purchase and experience, but if you do have a complaint (of any kind), please get in touch as we would rather resolve whatever is wrong, than to have an unhappy customer. You can send us complaints or feedback in the following ways:

  • by email
  • using the feedback form
  • by snailmail to:

Shephardess, The Nook, Kingsmill Industrial Estate, Cullompton, Devon EX15 1BS

Privacy & Security

Shephardess will never pass your email address, or any other information, on to any other party - we adhere to the EU General Data Protection Regulation (GDPR) policy. If you sign up to our mailing list, you can always unsubscribe easily, and we won't flood you with mail!

We use your personal details only for processing orders, and we don't collect your financial information — all that is handled offsite, using highly advanced security and fraud protection systems.

None of these policies affect your statutory rights.